Content management. Process management. Compliance management. The past decade has seen companies working to get their arms around these three critical business needs. The lack of standards and interoperability between these processes, however, has driven the technology industry to develop enterprise-level solutions that allow them to share a common platform.

IBM FileNet—a unified Enterprise Content Management and Business Process Management platform—provides interoperability to the widest selection of databases, applications, operating systems, portals, security, servers, storage, systems management tools, and web server environments.

FileNet Records Manager and Email Manager enable organizations to declare all their content and electronic messages as records, and to manage them accordingly within FileNet Content Manager. These records can then be automatically activated for use within an approval process managed by FileNet Business Process Manager.

Consolidate, automate, and bring your business in line with compliance requirements with FileNet. Let Lighthouse get you started. For a no-cost initial consultation, please call Lighthouse Computer Services at 888-542-8030.

Content Management Drivers

Business data—whether it be in the form of documents, electronic records or email—needs to be managed according to the rules and regulations of your company, your industry, and the U.S. government.

In fact, today's enterprises work tirelessly to implement solutions that manage business data in relation to business functions, regulatory compliance and litigation. The rise in regulations and electronic discovery requirements—not to mention the sheer volume of unstructured data on corporate networks—point out the need for comprehensive Enterprise Content Management (ECM) solutions that support such requirements.

Given today's legal and social environment, the lack of viable content management solutions equates to a tremendous amount of risk. Incomplete or non-compliant policies and procedures could lead to external regulatory audits and/or substantial fines, putting your business' finances and reputation at risk.

Lighthouse Enterprise Content Management (ECM) Solution

Lighthouse Computer Services and FileNet

Lighthouse Computer Services can help you design and implement an IBM FileNet infrastructure capable of supporting your content management, process management and compliance management needs.

Lighthouse, an IBM Premier Business Partner, has a dedicated team of certified Content Management and IT Compliance consultants read to assist you. Our specialists will assess, design and implement solutions that not only meet stringent industry and governmental regulations, but also ease the accessibility and usability of this content for your employees and customers alike.

We offer end-to-end services around the IBM FileNet platform, including policy and procedure reviews, data classification, and implementation/ integration of FileNet modules. These modules include FileNet Content Manager, Business Process Manager, Records Manager and Email Manager, described on the following pages.

Lighthouse's Content Management consultants— comprised of Certified Information Systems Auditors (CISA), Certified Network Engineers and Certified Project Managers—have performed major content management projects across all industries, including the highly regulated banking and financial sectors. Our consultants are the best in the business, and have multiple certifications in industry practices and testing methodologies.

FileNet Content Manager

The challenge of handling paper, digital content and documents is mounting. This unstructured information represents 80 percent of your total information and grows at more than 75 percent per year.

Regardless of the format, managing and making intelligent use of an organization's information has become a necessary element of enterprise competitiveness. Simply stated, content must be easily accessible, completely secure and placed under full lifecycle and compliance management to support critical business initiatives.

FileNet Content Manager combines comprehensive content management along with specialized document management capabilities to gain active control over your unstructured corporate assets. Its capabilities will help your business:

• Reduce costs associated with managing and accessing content
• React immediately to customer demands by automating processes triggered by business and customer events
• Leverage content across multiple legacy repositories
• Ensure information security, accuracy and regulatory compliance
• Extract information contained in your documents and content
• Leverage existing investments by joining disconnected systems so they can share content

FileNet Business Process Manager

FileNet Business Process Manager (BPM) controls and manages the flow of work throughout your business by streamlining, automating and optimizing business processes. It has the flexibility and scalability to handle the most complex business processes— involving millions of transactions, thousands of users and multiple business applications.

FileNet BPM helps shorten process lifecycles and automatically manages process exceptions so you can react immediately to internal events or customer demands. While powerful, it is also easy to use, administer and deploy.

Best practices and business logic can be captured in the context of visual process models and reused, thereby shortening implementation time and increasing your speed-to-market so you can seize new business opportunities.

FileNet BPM provides process simulation and analysis so processes can be analyzed with historical data or through what-if analysis. This results in optimized process deployments with efficient use of resources. FileNet BPM also provides real-time tracking and monitoring of business processes.

FileNet Records Manager

To meet regulatory and compliance challenges and to avoid litigation, organizations require a solution to securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.

Full regulatory compliance can be achieved, maintained and verified by placing electronic and physical records under the control of FileNet Records Manager.

Records Manager combines content, process and connectivity to address real-world records management problems. It eliminates the need for a separate records-management application at the user desktop, and provides a single repository for records and other business content.

Productivity is further improved since users do not need to switch between applications—records are captured directly from the originating application which eliminates the need to enter records information manually.

Users can quickly locate and produce any record for better decision making and to meet operational or legal needs. This provides your organization with easy access to documents for more accurate legal assessment and legal defense strategy planning, increased visibility into records program effectiveness and policy adherence, and better defensibility of your compliance/record program.

FileNet Email Manager

Due to the pervasive use of email and regulatory compliance pressures, corporations are facing a rapidly increasing need to properly manage these electronic communications.

FileNet Email Manager automates the process of capturing email messages as business records, simplifies the retrieval of messages for compliance purposes, and effectively solves email storage issues, while also offering significant opportunities for improving business processes.

Email Manager provides a fully automated and centralized email capture process. Messages and their attachments matching specific business rules are automatically indexed and archived in the FileNet repository. Important corporate emails can be retrieved when they are needed to address legal discovery requests, collaborative activities or regulatory requirements.

The tight integration of FileNet Email Manager and Records Manager allows the automatic declaration of email as records during the capture process, regardless of whether automatic or manual capture is preferred. Integrating email and records management automates and simplifies the process of declaring email content as business records, and manages the entire email lifecycle in compliance with your record management policy. Email Manager automates and centralizes the email capture process in accordance with your compliance requirements.