Many companies need to archive vast quantities of emails and softcopy/hardcopy documentation for storage/disaster recovery purposes, or to support compliance or litigation discovery requests.

These documents, such as payroll, financial, engineering or product records, tax data, HR information, etc., can not only cause difficulties in terms of physical storage (hardcopies), but electronically, too. Since these files may need to be stored for months or years because of regulatory, legal or industry purposes, their online email and document archival requires massive amounts of storage and backup disk space, in addition to infrastructure and administrative costs.

The Lighthouse content management team will help the customer decide how to leverage their content management system in order to archive and maintain their electronic records, especially in accordance with laws and regulations for their particular industry.

Among the key questions we will explore:

• For electronic records, how accessible is that data to the users that need it and the users that might need it?
• Is the company following proper disaster recovery processes?
• Would the content management system meet your legal team’s expectations if a portion of your corporate data is rapidly needed for the courts?
• How many different systems do the users need to log into, in order to retrieve data?
• How long does it take to train users on different platforms?
• Does access require complicated steps or processes?
• For hardcopy documentation, are these paper copies needed?
• How often are employees retrieving them?
• What is the approved workflow for the documents as they move through stages of your business processes?
• How much does that cost per document?
• How much does it affect customer satisfaction?
• What happens if a paper record is misfiled?

The Lighthouse Content Management team will determine how to leverage the customer’s content management infrastructure in order to properly support their archival objectives, and help them implement email archiving software, records management systems, and related policies and procedures that support those objectives.

 

Services in this phase include:

• For companies that need to archive emails and soft/hardcopy documentation (payroll, financial, engineering/product records, tax data, HR info, etc.) for:
  • Storage/disaster recovery purposes
  • Email compliance or litigation discovery requests
    
    
• Lighthouse helps companies decide how to leverage content management system to archive and maintain this documentation, especially in accordance with industry and federal laws and email compliance regulations
• Lighthouse will help your company implement policies, procedures and hardware/software that support overall document and email storage objectives