Customer Satisfaction

Lighthouse has always believed that a regionally-based organization is better able to establish and sustain customer-focused relationships. We also believe that to serve the best companies in the region, we must hire the most experienced, highly trained IT professionals available.

That’s been our approach for the past decade. We know it works, and so do our customers.

This can be shown by IBM’s annual customer satisfaction survey of our customers. Lighthouse has scored above a 90% satisfaction rating for the past four years of survey results. Our technical services were rated significantly higher than the survey average, making Lighthouse one of the highest rated IBM Premier Business Partners on the East Coast.